We recently added the ability to use the Client Notes field in the Tabs3 Statement Designer. Having the ability to include the Client Notes field on the form layout provides greater flexibility when customizing statement and cover statement templates for clients (Version 18.1.4.793 and later).
Rolling Out Email Support
Sep 15
We are pleased to inform you that we are beginning to offer email support to maintenance clients and will steadily roll out notification of this new service over the next few months. Initially, we have added email support links to the Knowledge Base and will gradually add links in other locations. Our goal is to reply to emails within one business day. Time-sensitive inquiries or complex issues should be handled by phone.
As we roll out email support, we ask that you please do not include this information in any email campaigns, newsletters, webinars, etc., until further notice.
We are very excited about providing this new service and would love to get your feedback!
Kim Hanzl
Technical Support Manager
We’re excited to announce our performance in “The Best – 2017” Connecticut Law Tribune survey. Tabs3 software placed first in three categories: Time & Billing, Matter Management, and Docketing & Calendaring Software.
“The Best – 2017” is a part of the ALM Media community and recognizes which legal service providers are the best at what they do. “It measures the loyalty and satisfaction readers have with vendors,” says Wayne Curtis, Connecticut Law Tribune Publisher. “It is an opportunity for readers to speak up for those providers they believe are the best.” The Connecticut Law Tribune is read by not only the Connecticut legal market, but by thousands of readers in the New England area.
“We are thrilled to be recognized by attorneys in the New England legal community. For over 35 years, we have worked hard to develop reliable and quality software for law firms,” said Dan Berlin, President and CEO of Software Technology, LLC. “This kind of recognition from our clients means a great deal to our entire team.”
Thank you for all your support!
New Firm Welcome Packets
Sep 1
As you know, we stopped sending out CDs with new orders. We used to send out a few materials with CDs and we decided that even though we’re no longer shipping them, we will still send a welcome packet to every new firm.
The new welcome packet will be implemented in two phases. The first phase is already underway and the second phase will be implemented before Version 19. The content in these documents does not circumvent consultant services like training and support. We are only providing Tabs3 support contact information and links to helpful documentation.
The contents of the welcome packet are as follows:
- Tabs3 pens
- Letter from Dan Berlin
- Nelco and ProPay integration sheets
- Quick start guides
- Tabs3 Installation Resources sheet
Instead of sending these packets to you and having you forward them to your clients, we will be sending these packets directly to the firm.
Congratulations to Nancy Griffing and the 35*45 Consulting staff of Houston, Texas who reached Certified Consultant status for Tabs3 and PracticeMaster! 35*45 Consulting has been added to our Certified Consultant list and map.
http://www.tabs3.com/resellers/resellers.html
Please contact your Sales Representative if you have questions about how you can become a Certified Consultant.
Electronic Software Delivery
Aug 24
Recently you were informed that we would no longer send out CD’s with new orders. Beginning Tuesday, August 29th, nearly all orders will be delivered electronically. This includes software delivery to firms that are new customers, to firms that are updating from older versions, and to firms that are reserializing software. There are a few exceptions including ODBC Driver sales, some utilities, and Tabs3 Remote orders.
We are excited to announce an upcoming change in our electronic software delivery. Previously, our electronic software delivery was available to current customers who updated or upgraded their software. With our upcoming change, virtually all orders will be delivered electronically. This includes software delivery to firms that are new customers, to firms that are updating from older versions, and to firms that are reserializing software because of a firm name change. Look for this change to take place this month! (Note: There are a few products that will still be delivered on CD, such as Tabs3 Remote, ODBC Driver, and some utilities. Upon request, CDs for new clients will be made available in addition to electronic delivery.)
A recording of our recent subscription pricing webinar is presently available for viewing. Learn more about this new pricing method, and how to quote subscription pricing to new and existing customers. We’re excited to help more firms take advantage of rich Platinum SQL features. For additional information about subscription pricing, products, how to order, and how to pay, please visit Knowledge Base Article R11736
We’re excited to announce that orders can now be placed with subscription pricing!
As a reminder, subscription pricing is available exclusively for Platinum SQL. This allows you to install, train, and customize the most feature-rich level of Tabs3 software to help clients become even more productive.
Tabs3 Billing is $40/month per timekeeper, PracticeMaster is $40/month per user, and Tabs3 Financial software is $10/month per timekeeper.
If you’d like to place an order, please call the sales team at (402) 419-2200 or email them at [email protected].
In order to help you promote subscription pricing to your clients, we put together a few resources that you might find helpful:
- A flyer for new clients that promotes subscription pricing.
- A flyer for existing clients that promotes subscription pricing – along with their 25% discount!
- A flyer for you to understand the new commission structure of subscription pricing, along with some FAQs.
- Knowledge Base Article R11736 that is more in-depth on the technical aspects of subscription pricing.
As of July 6th, our pricing page was changed to be easier for our clients and prospects to read and understand. You can view it here: http://www.tabs3.com/products/pricing_info.aspx
You’ll notice a few major changes:
• We swapped the columns and rows, so the level of software is on the top and the separate products are along the left side.
• We took off maintenance prices for the respective products and just have a total maintenance price under the total price.
• We also hyperlinked the software levels, so when you hover over them, it gives a brief explanation of what that level of software includes.
If you need any assistance with pricing, as always you can contact the Sales Team at 402-419-2200.