We are pleased to inform you that we are beginning to offer email support to maintenance clients and will steadily roll out notification of this new service over the next few months. Initially, we have added email support links to the Knowledge Base and will gradually add links in other locations. Our goal is to reply to emails within one business day. Time-sensitive inquiries or complex issues should be handled by phone.
As we roll out email support, we ask that you please do not include this information in any email campaigns, newsletters, webinars, etc., until further notice.
We are very excited about providing this new service and would love to get your feedback!
Kim Hanzl
Technical Support Manager