In case you have not heard, yesterday our friend and colleague, Ross Kodner, passed away after suffering a heart attack. Ross had been a key member of our consultant and reseller family for over 25 years.  Our thoughts and prayers go out to his family and friends. He will be truly missed.  Rest in peace, Ross.

Jim Degnan asked that we pass the following on to the channel:

Ross Kodner Memorial Fund

The Reseller Channel wishes to express its deepest sympathy for the passing of our fellow reseller, business partner and friend, Ross Kodner.  Ross freely participated in our list serve and annual conferences and helped many of us along the way.  A memorial fund has been created on behalf of the Reseller Channel to allow for a joint expression of our sense of loss.

Those resellers wishing to contribute should make their check payable to the Ross Kodner Memorial Fund and mail to:

Proceeds will be donated in keeping with the wishes of the family. Any questions should be directed to Jim Degnan:

We’ve recently made changes to our web site in an effort to provide better experiences for prospects, as well as to increase the number of web leads we generate.  Web site leads that we distribute come as one of three types:  Prospects who review the online demo; download trial software; or request a trial CD be mailed.  The type of lead you are receiving will be mentioned in the lead data, or in the subject line.  If a trial was requested, an additional line will appear in the lead data labeled “Delivery Method”, and will read as “cd” or “download”.

You will notice many leads no longer include address information.  The more information we ask for, the less likely a prospect is to fill out an online form.  Leads you receive without address information are not of lesser quality.  Most times, address information can easily be found online if you wish to mail materials.  We prompt for an address only when a prospect requests that a trial CD be mailed.  When a firm requests the trial via download, they receive an e-mail with instructions and a link.  Since the recent change, a large portion of those requesting trial software have done so via download.

When a prospect lists their firm size as 6 or more, we will attempt to locate address information so that we can send a large firm brochure and trial CD.  When we gather this information, we will include it when we send the lead to you.  Please contact your sales rep with questions.

You recently received an e-mail from us regarding our new downloadable Trial (see below for original e-mail).  The new form automatically sends an e-mail to the address entered with the lead.  To prevent these firms from receiving this automatic e-mail, simply use the link below we’ve created specifically for leads of this nature.

www.tabs3.com/dealerlead

_____________________________

Good morning everyone,

In our effort to send you more leads, we have re-designed our trial software request form. There are two major changes.

First, we ask for much less information. Our research indicates that a shorter form will result in more leads to pass along to you.

Second, we now offer a downloadable trial from our main request form. The previous trial download page is no longer available. When you visit the new request form, you will notice a choice between a downloadable trial and a CD in the mail. If a download is selected, we automatically e-mail a link to our new download page, along with links to the same helpful resources that we offer with a physical CD.

Please visit our home page and click the “Free Trial Software” button to see our new form. Take a few minutes to fill it out, keeping in mind that some fields do not appear until a preceding field is completed.

Please let us know if you have any questions.

Soon we’ll begin a campaign to encourage firms on maintenance to install their Version 16 update.  Members of Client Services will make these calls, beginning with our largest customers.  We’ll be sure to refer firms running older versions back to their reseller if they need assistance.

There are a few reasons why we want firms on the current version of the software:

• The new features provide a better experience for customers.
• The further a firm falls behind, the more involved the conversion becomes for them.
• When firms get behind, we risk losing them to a competitive product.
• It’s easier to support customers on the current version.

We recently made minor changes to shipping costs to adjust for price increases by UPS. Below are new shipping costs for COD and prepaid letters. Please contact a member of the Sales Department at 402-419-2200 to verify prices such as unit shipping (any order containing multiple CDs or conversion instructions), Saturday delivery, or shipping beyond the lower 48 states.

COD Letters
UPS Ground (3 – 5 business days) $20
UPS Blue (2 day air) $33
UPS Red (overnight) $48

Prepaid Letters (credit card or prepaid company check orders)
UPS Ground (3 – 5 business days) $10
UPS Blue (2 day air) $23
UPS Red (overnight) $38

COD Packages
UPS Ground (3 – 5 business days) $20
UPS Blue (2 day air) $35
UPS Red (overnight) $70

Prepaid Packages (credit card or prepaid company check orders)
UPS Ground (3 – 5 business days) $10
UPS Blue (2 day air) $25
UPS Red (overnight) $60

Several people have asked for clarification regarding how to determine the number of PracticeMaster licenses required for Tabs3 Connect. The number of PracticeMaster licenses you have determines the number of people that can be logged into PracticeMaster and Tabs3 Connect at the same time. For example, if 10 people are logged into PracticeMaster at your office and 5 people are logged into Tabs3 Connect, you will need 15 PracticeMaster licenses. If one attorney has PracticeMaster open on his desktop and then logs into Tabs3 Connect, this counts as two logins. Furthermore, the number of users that can be configured for Tabs3 Connect is limited to the active user limit of your firm’s PracticeMaster license.