When you purchase an upgrade order for a customer, be sure to let them know the new serial numbers from the invoice.

Firms on version 16 and earlier who purchase an upgrade need to update to version 17. To download the update to version 17, they need to enter their new serial number, which changes when they upgrade. The old serial numbers will not work as they are no longer on maintenance due to the upgrade.

We have received a number of tech support calls from firms wanting to know their new serial number. The new serial number(s) can be found on the invoice that is e-mailed to you with your installation instructions after you’ve placed the order. Forwarding these to your customer will eliminate their need to call support, and provide them with a better customer service experience.

Effective June 1, 2015, we will no longer support versions 15.1 and 15.2 of the Tabs3 and PracticeMaster software. We will continue supporting version 15.3 through June 1, 2016. Knowledge Base article R11050 provides additional information about the product life cycle of Tabs3 and PracticeMaster software.

Please advise clients using these older versions that they will need to update in order to receive support after June 1 of next year.  We stopped selling version 15.2 in January 2010, so it will have been supported for more than five years.

The June 2014 User Newsletter has an announcement on the sunsetting of versions 15.1 and 15.2.  Clients using version 15.1 or 15.2 will be reminded each time they speak with a Technical Support Representative.  Please contact the Sales Departments for pricing information, or to place an order.

We recently posted updated programs that include the following enhancements (Version 17.1.2.918):

• EFTs can now be included on deposit slips in Tabs3 General Ledger Software. The Select Receipts to Deposit window in GLS now has an Other option, which includes receipts with a type of EFT, Client Funds, and Other.
• The PracticeMaster Toolbar Plug-in for Corel WordPerfect has been updated to work with the newly released WordPerfect X7.

At our recent Reseller Forum, Brenda Bickford from our staff presented how to restructure duplicate contacts.  When firms are converting from Versions 15 and prior, duplicate contacts can be created if they have been inconsistent with their client data entry. Unfortunately, not everyone was able to attend her informative session, and many have requested that we offer a webinar recording, which is now available.  The recording itself is just about 40 minutes.

Microsoft ended support for Windows XP on April 8, 2014. As a result, we have been receiving inquiries regarding which operating systems we support. We no longer test Tabs3 and PracticeMaster running under Window XP because this operating system is no longer supported by its manufacturer.  Although Version 17 of our software runs under Windows XP, we cannot support any operating system or hardware related issues on workstations running under this discontinued operating system.

We test and support Tabs3 and PracticeMaster software running under Windows 8, Windows 7, and Windows Vista. The software also runs under Windows Server 2012, Windows Server 2008, and Windows Server 2003 (including Windows Server 2012 R2, Windows Server 2008 R2, and Windows Small Business Server 2011).  If your clients have computers running under Windows XP, we recommend you work with them to implement a plan to upgrade those operating systems and/or computers.

Additionally, we added “Internet access recommended” to our list of system requirements. You can find current system requirements in Knowledge Base article R11546 – Tabs3 and PracticeMaster Software System Requirements.

A new reseller pricing sheet is available right here on eNews!  Changes include the addition of Tabs3 Connect subscription costs, a breakdown of software and maintenance costs, as well as maintenance renewal amounts.  This document can be found by clicking on Marketing, Pricing, then Reseller Pricing.

As a reminder, our Price Estimator is available to help you easily determine retail costs for new licenses.

Once again, Tabs3 logo shirts are available for order.  They are perfect attire for trade shows or meetings with potential customers. Each shirt is custom ordered and embroidered with our logo. Shirts now have Tabs3 “Reliable Software. Trusted Service.” instead of Tabs3 PracticeMaster.  To purchase, fax or e-mail your order by May 16th, 2014.

Order Form:  http://www.tabs3.com/offers/shirts2014.pdf

There are plenty of new documentation sources available on our web site to help you sell and support Version 17. This includes guides, manuals, report packs, training videos, and more. They can be found at http://www.tabs3.com/support/docs.html.

The Knowledge Base also covers a variety of Version 17 items. Version 17 Information and Resources is a “must see” article containing links to over 20 additional articles covering such items as conversion information, new features, integration, and troubleshooting, just to name a few. Visit What’s New in the Knowledge Base on the main page, as many of the new articles listed pertain to Version 17. Happy selling and supporting!

The Reseller Forum is coming up fast!  Below are important dates to remember:

• March 11 – Early bird deadline (Register here)
• March 19 – Special room rate ends (Call Embassy Suites at 402-474-1111 and refer to the Software Technology group rate).  Time is running out, and the hotel expects to be full that weekend.  Book now if you’re considering coming, as you will have the option to cancel later.
• April 10 – Reseller Pre-Forum (send your ideas or suggestions to Donald Coker)
• April 11 & 12 – Reseller Forum (all the fun people will be there!)
• OMALiNK shuttle to/from Omaha and Lincoln – Make reservations at least 24 hours prior to arrival or departure (402-475-5465, or online at www.omalink.com)