Effective immediately, clients running Version 11 or earlier who want to update to a more current version will need to send in their data for conversion. We discontinued support for Version 11 on January 1, 2010.
Users can convert their own data or work through a reseller. However, if a firm does not have all the items they need to do the conversion themselves, they will need to send in their data because we will no longer be providing conversion instructions or programs for Version 11 and earlier conversions.
Pricing for in-house conversions can be found in KB article, R10796 – Billable Support Policy.