We are excited to update you on a few changes we’ve made to help improve the experience firms have when converting to a newer version. Earlier this fall, we posted improvements to the Version 19 and Version 2020 conversion programs that reduce the possibility of failures due to network or file locking issues because of third party programs such as antivirus.
On December 23, we posted additional improvements to the Version 2020 conversion program, one of which allows you to restart an interrupted conversion. However, we do not recommend attempting to restart the conversion more than once unless the failure was caused by an outside factor such as a power failure or closing the program before it completed the conversion.
In the rare event that the conversion from Version 19 to Version 2020 is interrupted, before restoring from a backup, we recommend you contact Tabs3 Technical Support with a screenshot, the conversion log, and the error log so that we can track down exactly what’s preventing the conversion from completing.