Effective November 1st, the price for standard billable support time increased from $50 to $75 per quarter hour. It has been over seven years since we’ve increased the price of technical support.
Also effective on the same day, we’ve sunset Version 17. We will have a 60 day grace period for Version 17 firms interested in getting support. During this grace period, callers not on maintenance will be assisted after providing a credit card, then transferred to Sales to receive an update quote. After the first of the year we will no longer support versions 17 and prior for firms that are not on maintenance, with very little exception. If they call for support they will be passed to a sales representative to receive an update quote.