Occasionally we receive requests for firms wanting to synch maintenance dates for all the licenses they use. Doing so helps with budgeting and prevents confusion on their part if receiving maintenance invoices throughout the year.  With the release of Version 2020 and mandatory maintenance we expect this request to become more common. 

To request a custom invoice synching of maintenance dates, email [email protected] or call 402-419-2200 and follow the prompts to request pricing.  Keep in mind that maintenance expiration dates will change when upgrading any license.  Also, be aware that we cannot make adjustments to Server Software maintenance dates, so if you have a Platinum customer requesting a synch the custom invoice will reflect costs to match the Server Software maintenance expiration date.

Effective November 1st, the price for standard billable support time increased from $50 to $75 per quarter hour.  It has been over seven years since we’ve increased the price of technical support.

Also effective on the same day, we’ve sunset Version 17.  We will have a 60 day grace period for Version 17 firms interested in getting support.  During this grace period, callers not on maintenance will be assisted after providing a credit card, then transferred to Sales to receive an update quote.  After the first of the year we will no longer support versions 17 and prior for firms that are not on maintenance, with very little exception.  If they call for support they will be passed to a sales representative to receive an update quote.