Archive for September, 2017

Rolling Out Email Support

We are pleased to inform you that we are beginning to offer email support to maintenance clients and will steadily roll out notification of this new service over the next few months. Initially, we have added email support links to the Knowledge Base and will gradually add links in other locations. Our goal is to reply to emails within one business day. Time-sensitive inquiries or complex issues should be handled by phone.

As we roll out email support, we ask that you please do not include this information in any email campaigns, newsletters, webinars, etc., until further notice.

We are very excited about providing this new service and would love to get your feedback!

 

Kim Hanzl

Technical Support Manager

 

Announcement: Tabs3 is Top Time & Billing Software

We’re excited to announce our performance in “The Best – 2017” Connecticut Law Tribune survey. Tabs3 software placed first in three categories: Time & Billing, Matter Management, and Docketing & Calendaring Software.

“The Best – 2017” is a part of the ALM Media community and recognizes which legal service providers are the best at what they do. “It measures the loyalty and satisfaction readers have with vendors,” says Wayne Curtis, Connecticut Law Tribune Publisher. “It is an opportunity for readers to speak up for those providers they believe are the best.” The Connecticut Law Tribune is read by not only the Connecticut legal market, but by thousands of readers in the New England area.

“We are thrilled to be recognized by attorneys in the New England legal community. For over 35 years, we have worked hard to develop reliable and quality software for law firms,” said Dan Berlin, President and CEO of Software Technology, LLC. “This kind of recognition from our clients means a great deal to our entire team.”

Thank you for all your support!

New Firm Welcome Packets

As you know, we stopped sending out CDs with new orders.  We used to send out a few materials with CDs and we decided that even though we’re no longer shipping them, we will still send a welcome packet to every new firm.

The new welcome packet will be implemented in two phases. The first phase is already underway and the second phase will be implemented before Version 19. The content in these documents does not circumvent consultant services like training and support. We are only providing Tabs3 support contact information and links to helpful documentation.

The contents of the welcome packet are as follows:

  • Tabs3 pens
  • Letter from Dan Berlin
  • Nelco and ProPay integration sheets
  • Quick start guides
  • Tabs3 Installation Resources sheet

Instead of sending these packets to you and having you forward them to your clients, we will be sending these packets directly to the firm.