An Access Code is now required in order to reindex files using the Delete records that contain errors option. This option should only be used for specific troubleshooting circumstances, which are rare. If you try to run the Reindex Files with the Delete records that contain errors option, you will be asked to provide an Access Code to unlock the delete option. You must contact Technical Support for the Access Code, which will be provided once your particular situation has been reviewed. Using this option may result in a loss of data, that can typically only be fixed by restoring from a good backup.
The Knowledge Base articles have been updated to reflect this new procedure. If you think you need to run the Reindex Files program using the Delete records that contain errors option, we recommend that you check the specific error’s Knowledge Base article for updated troubleshooting steps. This new requirement is present in all Version 17 and 18 programs dated June 10, 2016 or later (i.e., Version 17.1.3.1372 or later, and Version 18.1.3.463 or later).