Archive for May, 2015

Updated Troubleshooting Resources Available in Knowledge Base

The following Knowledge Base articles have been significantly updated with new material. Take a look at these recently posted resources when you have time. You may quite possibly find new information that will help save you time.

  • R10008Troubleshooting Performance Issues – Start here whenever a firm has performance issues. We have streamlined this article to include the most common issues that cause performance problems.
  • R11637Network Performance Guide – This article discusses how to help diagnose speed-related issues with regards to using Tabs3 and PracticeMaster software in a networking environment.
  • R10184Network Troubleshooting Guide – This article discusses how to deal with recurring network related errors when using Tabs3 and PracticeMaster software.

Troubleshooting performance issues and errors can be time consuming and frustrating. These newly improved articles will help you, your firms, and their IT departments narrow down causes in an efficient manner and help find a resolution as quickly as possible.

New Platinum Webinar Preview Video


Tabs3 Marketing has produced the above video to send to current clients interested in attending the Platinum Webinar. We sent this video to 19 timekeeper firms in our monthly webinar email on April 30th and it was well received.

Tabs3 is Now on Capterra, a Software Review Site

Capterra is a software review site where Tabs3 Billing, Tabs3 Trust Accounting, and PracticeMaster are available for review. Capterra ranks software based on two things – amount of reviews and overall rating. Capterra is used by tens of thousands of firms, in fact, last month alone, Tabs3 had almost 28K combined views on our three profiles.

In order to submit your review, or to send a review request to clients, please use the following link: http://www.capterra.com/reviews/1500589/product-select?vi=t. This link directs you to all three listings on Capterra where reviews can easily be submitted.

Whenever there is an opportunity for clients to share their opinions of a product, there is always the possibility of a negative review or an unsatisfied client. Our strategy for negative reviews is to monitor what is being said, who is saying it, and what the individualized proper course of action should be. We will monitor submitted reviews and contact you if a client of yours has posted anything that should be addressed.

There are also “badges” you can add to your website pages that promote our current rating (currently 5 stars across the board) and link to our Capterra review page if clicked. Please let me know if you would be interested in adding these on your website and I will send them over via email.

Recent PracticeMaster Version 17.1 Change

We recently posted updated PracticeMaster programs that include the following enhancement (Version 17.1.3.1166):

  • Improvements have been made to Word Document Assembly behavior when working with File Access separators and terminators.