When you purchase an upgrade order for a customer, be sure to let them know the new serial numbers from the invoice.

Firms on version 16 and earlier who purchase an upgrade need to update to version 17. To download the update to version 17, they need to enter their new serial number, which changes when they upgrade. The old serial numbers will not work as they are no longer on maintenance due to the upgrade.

We have received a number of tech support calls from firms wanting to know their new serial number. The new serial number(s) can be found on the invoice that is e-mailed to you with your installation instructions after you’ve placed the order. Forwarding these to your customer will eliminate their need to call support, and provide them with a better customer service experience.