Before the end of last year, we sent update CDs to all customers on maintenance when version 16 was released. These updates were sent in groups throughout the summer and fall. Unfortunately, several firms reported damaged CDs. Two separate shipments (November 1st and December 13th), were admittedly handled improperly by the post office. We are sending replacement CDs to these groups this week along with a letter of explanation from Dan Berlin (see below). If you have a firm that has received a bad CD, please contact a member of the sales department and we’ll get a new one sent.
February 29, 2012
Dear Tabs3 and PracticeMaster Client,
Enclosed you will find a new Version 16 update CD to replace the one that we previously sent. After several clients called to report damaged CDs, we met with the post office. They investigated and confirmed that they incorrectly handled and damaged many of our update CDs. In case your firm was affected, we are sending this replacement, so that you can avoid going to the trouble of requesting one.
The Version 16 update is one of the many benefits of your annual maintenance contract. I hope that you have a chance to install it soon. Version 16 is one of our most significant updates in years. From e-mailing statements in batches to the new Matter Manager, Version 16 has new and enhanced features that make a real difference in the daily work of law firms.
Please contact our office if you have any questions, and thank you for your continued support of Tabs3 and PracticeMaster.
Sincerely,
Dan Berlin
President
P.S. If you would like assistance installing the update, or training on its new features, please contact your local consultant or our support department at (402) 419-2210.