Consultant eNews

News and Resources for Consultants

Archive for March, 2012

Get your own Platinum Versions of Tabs3 and PracticeMaster!

Mar 27

Posted by Joe Abler in PR / Announcements | No Comments

How would you like to take advantage of all the benefits Platinum versions of Tabs3 and PracticeMaster have to offer, right in the comfort of your own office?  Platinum versions of Tabs3 and PracticeMaster Software are available at no charge for all Certified Resellers!  You only need to purchase the Platinum Server.  Standard discounts apply towards the Platinum Server purchase and mandatory maintenance for Certified Resellers is only $100 for the Platinum Server, $200 for the Platinum SQL Server, regardless of connection level.  There isn’t a better way to learn how to support Platinum than to use it yourself. 

  • HotBackup
  • Auto-Recovery
  • Exchange Connector
  • eNote
  • Accelerators

Find out what the buzz is all about!  Have questions about reaching certification?  Contact your sales representative at 402-419-2200.

Tabs3 Transporter

Mar 22

Posted by Joe Abler in PR / Announcements | No Comments

We have developed a new program called Tabs3 Transporter, which makes data conversions from Timeslips to Tabs3 easier and more efficient. 

Tabs3 Transporter has been thoroughly tested by our quality assurance department, but before we release Tabs3 Transporter publicly, we would like the opportunity to test it in our office with Timeslips data from a few more firms. For a limited time, we will offer free conversions from Timeslips to Tabs3.

The free conversion will be limited to what the Tabs3 Transporter can do, and will not apply to some older versions of Timeslips.  Any work beyond that will be billable. 

This is a great opportunity for Timeslips users to convert to Tabs3!  We’ve e-mailed our direct leads that are Timeslips users looking for candidates, and suggest you do the same.

The data converted from Timeslips can include:

  • Client information
  • Aged accounts receivable balances by timekeeper and cost type
  • All billed and unbilled fee, cost, and payment transactions
  • All tcodes, task codes, and task code sets
  • All timekeepers, timekeeper rates, and timekeeper levels
  • Billing frequencies
  • E-mail templates
  • Database abbreviations (text macros)
  • Firm information
  • Accounts receivable aging period configuration
  • Client and timekeeper terminology

If you have a firm that has not yet converted their Timeslips data to Tabs3 and would like to have us convert it, please call our sales department at (402) 419-2200.

Available Products

Mar 20

Posted by Joe Abler in PR / Announcements | No Comments

Our marketing materials and web site currently show prices for single user 2 and 5 timekeeper products, and multi-user pricing for 2, 5, 9 and 19 timekeeper products.  We have changed our policy so that only the products listed in our marketing materials are available.  This change will provide a better customer experience as firms will purchase products more appropriate for their size.  Please contact your sales representative with immediate exceptions or questions.

New Knowledge Base Articles

Mar 20

Posted by Joe Abler in Knowledge Base | No Comments

The most recent Knowledge Base articles to be posted are as follows: 

R11471 – Printing Tabs3 Statements on Specialty Paper

R11468 – Platinum SQL and ODBC Table Names

R11457 – Integration between PracticeMaster and Android Devices through Outlook

R11459 – Ethical Walls in Tabs3 and PracticeMaster Software   

R11473 – How to Change the Default Money Character

R11478 – Transitioning Outlook Recurring Entries to PracticeMaster

R11383 – Information Included in Tabs3 Reports (version 16)

Updated Brochures and Pricing Sheets

Mar 20

Posted by Joe Abler in General | No Comments

Updated brochures and pricing sheets have been added to eNews.  They are located in Brochures under the Marketing tab.  You can also find a Reseller pricing sheet here.  Contact your sales representative if you have questions. 

Update CDs Resent

Mar 13

Posted by Joe Abler in General | No Comments

Before the end of last year, we sent update CDs to all customers on maintenance when version 16 was released.  These updates were sent in groups throughout the summer and fall.  Unfortunately, several firms reported damaged CDs.  Two separate shipments (November 1st and December 13th), were admittedly handled improperly by the post office.  We are sending replacement CDs to these groups this week along with a letter of explanation from Dan Berlin (see below).  If you have a firm that has received a bad CD, please contact a member of the sales department and we’ll get a new one sent.

 

February 29, 2012

Dear Tabs3 and PracticeMaster Client,

Enclosed you will find a new Version 16 update CD to replace the one that we previously sent. After several clients called to report damaged CDs, we met with the post office.  They investigated and confirmed that they incorrectly handled and damaged many of our update CDs. In case your firm was affected, we are sending this replacement, so that you can avoid going to the trouble of requesting one. 

The Version 16 update is one of the many benefits of your annual maintenance contract. I hope that you have a chance to install it soon.  Version 16 is one of our most significant updates in years.  From e-mailing statements in batches to the new Matter Manager, Version 16 has new and enhanced features that make a real difference in the daily work of law firms.

Please contact our office if you have any questions, and thank you for your continued support of Tabs3 and PracticeMaster.

Sincerely,

 

Dan Berlin
President

P.S.  If you would like assistance installing the update, or training on its new features, please contact your local consultant or our support department at (402) 419-2210.

Reminder about Drop Shipments

Mar 13

Posted by Joe Abler in Tips | No Comments

Remember, a signature is required by a customer any time you have orders drop-shipped to them via UPS, however, the package can be signed by anyone at the destination.  If no one is available to sign, UPS will make three delivery attempts before returning the package to us.  There is an $11 charge plus the cost to reship it when this happens.  Be sure to remind your customers.

LTN Discontinues Vendor Awards

Mar 9

Posted by Joe Abler in General | No Comments

For the past 8 years, Tabs3 won top honors in the Law Technology News awards.  However, this past year, LTN discontinued recognizing vendors with awards voted on by their readers.  Even though these awards are discontinued, you can still tell your clients that Tabs3 remains the most award winning legal billing software for solo, small, and mid-sized firms, having won top LTN awards for 8 consecutive years.

PracticeMaster Platinum Program Update Notice

Mar 5

Posted by Bruce Policky in General | No Comments

An issue was recently discovered that could result in a program lock-up after canceling a column sort.

The option to cancel a column sort, which requires building a temporary index, was added to PracticeMaster Platinum in Version 16.1. 

We have posted updated program files on our Version 16 Download Site that removed the ability to cancel a column sort in order to prevent the issue from occurring.

We are currently working with FairCom on an update to the Platinum server to restore the “Cancel” functionality. We plan on updating our Platinum users as soon as this issue is resolved.  

Version 16 PracticeMaster Platinum users should update their program files as soon as possible to avoid unnecessary problems in the future. In the meantime, users can create permanent indexes for the columns they wish to sort.

Our Technical Support Department is available to assist you with any questions you may have.

We appreciate your cooperation and thank you in advance for downloading this update in a timely manner.

Default date logic updated for Tabs3 and PracticeMaster

Mar 5

Posted by Bruce Policky in General | No Comments

The Tabs3 Fee, Cost, and Payment editors, as well as the PracticeMaster Fee and Cost editors will now default the date of new records to that of the last record ADDED during the editing session. It will default to “Today” if it is the first record added during the session.

Before this change, Tabs3 defaulted the transaction date to the date of the last record ADDED or CHANGED. PracticeMaster always defaulted to the current date.