We recently changed the Rename Contact and Merge Contacts programs so they can be used while other users are in the software. These programs are no longer exclusive, thereby making it easier to perform these routine tasks. Download these changes from our Web site and tell your clients to do the same. We plan on informing users on December 15 via our newsletter popup message.  These changes are available in Version 16.1.2.1013 and will have a date of 11/30/2011 or later.