Archive for October, 2011

New Training Videos Available

We are currently in the process of updating all of our training videos for Tabs3 and PracticeMaster version 16. Many videos are completed, including new videos for Matter Manager, E-mail Statements, WorkFlows, Outlook Plug-in, and more. When you update program files for firms who already have Version 16 installed, make it a point to update the training videos at the same time. Encourage all your firms to watch the videos for the newer features, especially before any training you provide. The length of each video is shown on the main table of contents page.

Videos can be downloaded from http://www.tabs3.com/support/docs.html. After downloading the VIDEOPM.EXE and VIDEOT3.EXE files from the links on this page, install them into the Tabs3 and PracticeMaster Current Working Directory. To determine the Current Working Directory, log into Tabs3 or PracticeMaster and select Help | About from the menu. Videos can be launched from the Tabs3 & PracticeMaster folder in your Start menu, from the Help | Training Videos menu, or from links in the Help topics.

Knowledge Base Article R11360, All About Training Videos, contains additional information regarding the new version 16 training videos.

Note: When updating the training videos, make sure you also update the program files so that the most current help files and video links are also installed.

Offline Files Not Supported In Tabs3 & PracticeMaster

Tabs3 and PracticeMaster Version 16 software was updated recently to check for the use of Offline Files. Offline Files is the name of a Windows technology that allows the computer to store a copy of network files locally so you can continue working with the files when the network is not available. Because of the many problems inherent with this feature in conjunction with a multi-user database environment, we now check the status of this optional Windows feature. If the Offline Files feature is active with the Tabs3 and PracticeMaster software, Tabs3 and PracticeMaster will not run.

Knowledge Base article R11450, “Offline Files Not Supported in Tabs3 and PracticeMaster Software”, includes additional information and detailed instructions regarding how to disable Offline Files.

TeamViewer Tool used by Support

The Support Department has implemented a new tool called TeamViewer which allows support representatives to view what is on the client’s screen but not have access to their computer to make any changes.  TeamViewer can be downloaded for free by the client and will be used in elevated situations as decided by STI.  When needed, TeamViewer helps us provide an even higher, more efficient level of support.