When receiving orders from us, it is important to carefully inspect the contents of any package prior to forwarding on, or delivering it to your customers.  You want to be sure you have received the proper materials, and that nothing has been damaged during transit.  Potential issues can be resolved much sooner, and it can prevent delays with clients.   

There are rare occasions when packages arrive damaged, and you should notify us immediately so that we can file a claim.  In this event we will send a replacement at no charge, using the same shipping method used to send the original package.  We will replace a damaged program master disk if notified within 7 days of delivery, so be sure to review it upon arrival. 

Hold on to the package until you’ve received verification from us that a claim has been settled.  It can be discarded at that point.  If you ever receive a package that is obviously damaged prior to even opening, simply refuse it noting the reason that the package was damaged and call us immediately.