The quality of our support and our updates are just a few reasons why we have one of the best maintenance renewal rates in the industry. However, a small percentage of firms do not renew their maintenance. It is valuable for you and us to find out why. They may have a new person in place that needs some training, they may not have installed the last update and could use some assistance, or they may be thinking of moving on to another system because they don’t understand everything Tabs3 and PracticeMaster can do for them. All are great opportunities for you to generate business.
We will let you know when a firm lets maintenance expire. Our Client Service reps e-mail each firm and carbon copies their reseller. When you see this, jump on it. Find out how you can help them, and let us know why they haven’t renewed. Then we can complement your conversations with our follow up. Again, these are great business opportunities, and we look forward to working with you on these when they come up.