Some of you may be hearing about web based billing and practice management solutions a.k.a. cloud computing, software as a service, SAAS, etc. The link near the bottom of this post is an article relating to one of the main concerns law firms have about these solutions – reliability.
Intuit is a large, well respected, publically traded, technology company. They manage online versions of TurboTax, QuickBooks and Quicken. The fact that their cloud computing sites can go down for more than a day means that this could happen to anyone.
Below are a few quotes from the QuickBooks Online Blog to give you a sense of what their customers went through. This information should be helpful if you are working with clients who are considering a web based service. There is a link at the bottom of this post to a blog with additional quotes.